House Manager - Full-time, Music Hall
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RESPONSIBILITIES:
General responsibilities include but are not limited to: hiring, training, scheduling, supervising, and evaluating Floor Supervisor staff; overseeing Ushers on-site; coordinating with the Ticket Taker Union for scheduling of Ticket Takers for events; overseeing the front-of-house operations during events; managing the audience arrival and departure experience, with a high focus on accessibility and safety; responding to guest issues and overseeing resolution; generating event paperwork and reports; developing house procedures and enforcing client policies for
performances; managing the audience safety program, and creating a culture of a positive guest experience in Music Hall’s Front-of-House staff and volunteers. Work in conjunction with appropriate personnel to maintain safety and emergency operations planning for the facility; Assist in
developing and executing audience surveys and data collection; and assisting with the planning and management of special events when needed.
QUALIFICATIONS:
The ideal candidate will be an initiative-taker with the ability to exercise good judgment independently. The ability to work effectively and collaboratively with staff and a broad range of people is a must. A strong understanding of theatrical performance logistics is required.
Knowledge and experience in Accessibility/ADA compliance is required. Proficiency with computers including Microsoft Office Suite (Word, Excel, Outlook). Excellent written and verbal communication skills, including strong physical presentation skills. A high level of organization
and attention to accuracy. Ability to work under pressure in a fast-paced environment; multi-task and meet time sensitive deadlines. Must have prior management responsibility within the performing arts, entertainment, or other relevant field with significant guest service experience.
Experience in a multi-venue facility and team leadership experience is preferred. Volunteer management experience desired. Bachelor’s degree and a minimum of three years’ related experience; or equivalent combination of education, training and experience that provides the
required knowledge, skill, and abilities.
The House Manager works a schedule of flexibility which includes nights, weekends, holidays, and early mornings as necessary to support events and operational needs.
Candidates must be able to exert moderate physical effort consisting of walking throughout entire facility; walk and stand for extended periods of time; perform work involving some combination of stooping, kneeling, crouching, and climbing; carry, push, pull, lift, and manipulate items weighing up to 30 pounds repeatedly without assistance; move easily up and down stairs without assistance; hear calls on radio communication system and verbally respond; react quickly and execute emergency response and crowd control plans; work with regular exposure to noise
levels standard in performance and concert industry events.
DEADLINE TO APPLY: APRIL 24, 2026
Interested candidates may complete an application online at:
https://www.cincinnatiarts.org/about-us/employment-opportunities
Or in person at: Cincinnati Arts Association
Aronoff Center for the Arts (Administrative Offices)
650 Walnut Street
Cincinnati, Ohio 45202
