Case Manager - Developmental Disabilities Services
At Hamilton County Developmental Disabilities Services, we believe everyone deserves the opportunity to live a full and meaningful life. Our team makes that possible every day — and we're looking for people who want their work to matter.
We are committed to building a team as diverse as the people we serve, where every member feels valued, supported, and set up to succeed.
You'll thrive here if you:
- Are driven by purpose and find fulfillment in improving the lives of others
- Communicate clearly and compassionately — in writing and in person
- Want to grow within an organization that invests in its people and its community
What we offer:
Competitive Pay
- Starting salary is based on experience: $26.00/hr. ($49,000/yr) with no related experience, up to $32.50/hr. ($61,200/yr) with 10+ years in the same role
- Hourly role paid bi-weekly
Work-Life Balance
- 36.25-hour full-time work week
- Flexible scheduling and hybrid work-from-home options
- 3 weeks’ vacation accrual per year with 1 week allocated immediately upon hire
- 3 personal days per year
- 15 sick days allocated upon hire; accrues at 15 days per year after year one, with unlimited accrual
Outstanding Benefits
- Medical, Dental, and Vision coverage; HRA available for those who opt out of medical coverage
- FREE medical care and prescriptions through Marathon Health
- Employer-paid life insurance
- Tuition reimbursement and Public Service Loan Forgiveness (PSLF) eligibility
- Wellness incentives and a robust Employee Assistance Program
- Ohio Public Employees' Retirement System (OPERS): 10% employee / 14% employer contribution
Service and Support Administrator (SSA)
As a Service and Support Administrator (SSA), you will serve as a case manager for individuals with developmental disabilities, helping them access services, coordinate supports, advocate for their needs, and work toward the goals that are most important to them.
A typical day includes meeting with the individuals on your caseload in the community. You might meet at their home, a coffee shop, one of our offices, or wherever they feel most comfortable. Throughout the day, you'll coordinate services, connect individuals with community resources, communicate with families and providers, and collaborate with your team to ensure each person receives the support they need.
You'll make phone calls using the iPhone we provide, attend Zoom meetings with your team and service providers, document case notes, and update person-centered planning documents on the laptop we provide. Part of your day may be spent working from home, completing documentation and coordinating services, while the rest is spent in the field meeting with individuals and community partners. You may also stop by one of our offices to pick up supplies or work between appointments.
Every day is different, but your mission remains the same: to help the individuals you support live safe, meaningful, and self-directed lives while ensuring they have access to the services and resources they need to thrive.
To learn more about our SSA role, click here: SSA Job Preview
Job Duties (Summary):
- Facilitates individual and family service plan development, assigning responsibilities among team members and coordinating goal implementation.
- Assists in identifying, selecting, and obtaining/maintaining services, support, and benefits; serves as the primary contact for assigned individuals and families.
- Ensures timely and accurate documentation adherence to regulatory requirements with supervisory support.
- Monitors individual plans for compliance and service quality, communicating rights to individuals.
- Prepares case notes, reports, evaluations, and summaries while maintaining confidentiality.
- Collaborates with staff to problem-solve, identify resources, and address service gaps.
- Complies with relevant state and local guidelines for reporting abuse, neglect, and incidents.
- Attends meetings and conferences for best practices, participating in relevant division, agency, local, and state meetings.
- Maintains required licenses and certifications.
- Travels for service planning and monitoring in line with agency procedures.
- Performs additional duties as assigned.
Requirements:
- Bachelor’s degree required; a degree in psychology, special education, human services, or a related field preferred
- One year of experience working with individuals with developmental disabilities in a vocational, residential, case management, or treatment program, or equivalent preferred
- Ability to travel within Hamilton County as needed
- Must be able to pass criminal background checks, driver's abstract, and various abuser registry checks
Unusual Working Conditions:
Service and Support Administrators are required to drive extensively within Hamilton County to perform their duties. Therefore, access to reliable transportation is a necessity and an essential function of this position. Planning meetings will be held in individual/family homes and throughout the community.
Work Location:
Hybrid locations – work is performed both away from the office and at Hamilton County Central Campus: 1701 Patricia McCollum Way, Cincinnati, OH 45237
Employees are expected to travel within the county to meet with individuals and attend in-office meetings as needed. The flexibility to work from home is available when job duties allow.
Deadline to Apply:
August 3rd, 2026, at noon ET
Start Date:
September 10th, 2026. If you are interviewed and considered for this position, you must be willing and able to begin working full-time on this date.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Hamilton County Developmental Disabilities Services offers equal employment opportunities to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law.
